Critical outage ongoing
Incident Report for Rigor
Resolved
This incident has been resolved.
Posted May 05, 2022 - 17:01 EDT
Update
A fix has been implemented and services are back online. Continuing to monitor.
Posted May 05, 2022 - 16:45 EDT
Monitoring
A fix has been implemented and many realms are returning to service. Continuing to monitor.
Posted May 05, 2022 - 16:16 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 05, 2022 - 16:02 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 05, 2022 - 15:38 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 05, 2022 - 15:23 EDT
Identified
Root cause has been identified. Engineers are working on rolling out a fix.
Posted May 05, 2022 - 15:22 EDT
Update
We are continuing to investigate this issue.
Posted May 05, 2022 - 15:21 EDT
Update
We are currently investigating an issue causing latency and queue build up in multiple regions. Runs may be delayed.
Posted May 05, 2022 - 15:14 EDT
Investigating
We are currently investigating an issue causing latency and queue build up in multiple regions. Runs may be delayed.
Posted May 05, 2022 - 15:12 EDT
This incident affected: Rigor Monitoring Network - Europe (Frankfurt, Ireland, Italy, London, Netherlands, Stockholm, Sweden, Paris, France, Cardiff, Zürich, Switzerland, Hamina, Finland, Mons, Belgium, Oslo, Norway), Rigor Monitoring Network - Asia Pacific (Hong Kong, Mumbai, Seoul, Singapore, Sydney, Tokyo, New South Wales, Victoria, Osaka, Busan, Pune, India, Chennai, India, Jakarta, Indonesia, Taichung City, Taiwan), Rigor Monitoring Network - South America (Argentina, Chile, São Paulo), Rigor Monitoring Network - Middle East (Dubai, United Arab Emirates), Rigor Monitoring Network - Africa (Johannesburg, South Africa), Rigor Monitoring Network - North America (Montreal, Miami, N. California, N. Virginia, Ohio, Oregon, Toronto, Canada, Québec City, Canada, Illinois, Washington, Iowa, Texas, Los Angeles, California, Charleston, South Carolina), and Rigor Monitoring (Check Scheduling).