All Systems Operational

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This page summarizes the current known status of all Rigor systems. You can also follow twitter updates @RigorStatus

Uptime over the past 90 days. View historical uptime.
Rigor Optimization Operational
90 days ago
100.0 % uptime
Today
Application Website (https://optimization.rigor.com) Operational
90 days ago
100.0 % uptime
Today
API (https://optimization-api.rigor.com) Operational
90 days ago
100.0 % uptime
Today
Rigor Monitoring Operational
90 days ago
100.0 % uptime
Today
Application Website (https://monitoring.rigor.com) Operational
90 days ago
100.0 % uptime
Today
API (https://monitoring-api.rigor.com) Operational
90 days ago
100.0 % uptime
Today
Rigor Monitoring Network - North America Operational
Chicago Operational
Dallas Operational
Montreal Operational
Miami Operational
Mexico City, Mexico Operational
N. California Operational
N. Virginia Operational
Ohio Operational
Oregon Operational
Toronto, Canada Operational
Québec City, Canada Operational
Illinois Operational
Washington Operational
Iowa Operational
Rigor Monitoring Network - Europe Operational
Frankfurt Operational
Ireland Operational
Italy Operational
London Operational
Netherlands Operational
Stockholm, Sweden Operational
Paris, France Operational
Cardiff Operational
Rigor Monitoring Network - Asia Pacific Operational
Hong Kong Operational
Mumbai Operational
Seoul Operational
Singapore Operational
Sydney Operational
Tokyo Operational
New South Wales Operational
Victoria Operational
Osaka Operational
Busan Operational
Pune, India Operational
Chennai, India Operational
Jakarta, Indonesia Operational
Kuala Lumpur, Malaysia Operational
Beijing, China Operational
Shanghai, China Operational
Rigor Monitoring Network - South America Operational
Argentina Operational
Chile Operational
São Paulo Operational
Rigor Monitoring Network - Africa Operational
Johannesburg, South Africa Operational
Rigor Monitoring Network - Middle East Operational
Dubai, United Arab Emirates Operational
Rigor Monitoring - Notifications Operational
Email Alerts ? Operational
Phone Alerts ? Operational
SMS Alerts ? Operational
Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Sep 20, 2019

No incidents reported today.

Sep 19, 2019
Delayed check runs in Dallas
Resolved - This incident has been resolved and checks are running normally from our Dallas monitoring location.
Sep 19, 19:57 EDT
Investigating - We are currently investigating delayed check runs in our Dallas, Texas monitoring location. We will update here when the issue is resolved.
Sep 19, 18:57 EDT
Loss of connectivity in Dubai
Resolved - This incident has been resolved and checks are now running normally from Dubai.
Sep 19, 10:05 EDT
Identified - Our Dubai location is experiencing loss in connectivity and is currently not processing check runs.

The root cause appears to be located in internet exchange and is causing high packet loss between our provider's network and Amazon AWS's network. We are reaching out to both providers to work with them on a swift resolution.
Sep 19, 09:16 EDT
Delayed Check runs in Mexico City, Mexico
Resolved - This incident has been resolved. There may be gaps or delays in runs from this location between approximately 1:40 am - 3:40 am EDT (05:40 - 07:40 UTC).
Sep 19, 08:31 EDT
Investigating - We are investigating delayed check runs in our Mexico City monitoring location. We are working with our provider in that region to resolve the issue. In the meantime, check runs may be missing or delayed from this location. We will update here when the issue is resolved.
Sep 19, 02:44 EDT
Sep 18, 2019
Delayed check runs in Miami
Resolved - This incident has been resolved and checks are processing normally from our Miami, Florida monitoring location.
Sep 18, 14:49 EDT
Investigating - We are investigating delayed check runs in our Miami, Florida monitoring location. We will update here when the issue is resolved.
Sep 18, 12:13 EDT
Sep 17, 2019

No incidents reported.

Sep 16, 2019
Migration to new provider in Hong Kong
Completed - The scheduled maintenance has been completed.
Sep 16, 13:41 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 16, 13:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:00 EDT
Scheduled - In order to continue to provide stable and reliable service, the Rigor Engineering team has decided to relocate our testing agents in our Hong Kong location to a new hosting provider.

Any checks currently configured to use our Hong Kong location will be updated to use the new provider automatically.

Any customers requiring IP address whitelisting should note that this migration will require an IP address change. The old IP address (119.9.93.160) should be de-listed once the migration is completed and replaced with the newly added IP addresses (18.162.180.189 and 18.162.179.225). As always, these IP addresses are discoverable via DNS lookup: ap-hk-hong-kong.services.rigor.com.

We expect little-to-no disruption to service during this migration.
Sep 12, 13:33 EDT
Sep 15, 2019
Database maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:00 EDT
Scheduled - We will be performing maintenance on a database server that may require a series of very brief outages. While we believe it is unlikely that these outages to have a noticeable impact to services, it's possible that test scheduling and processing may be interrupted for a few seconds.
Sep 12, 13:33 EDT
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019
Dallas and Chicago
Resolved - This incident has been resolved.
Sep 9, 11:13 EDT
Update - The backlog for our work queues has been processed and checks are being processed on schedule.
Sep 9, 08:17 EDT
Monitoring - There appears to be an issue with our upstream provider. We have seen much higher than usual "time to first byte" metrics collected from all checks.

The issue appears to have been addressed-- metrics collected for the past few minutes are much more inline with expected values and our work queues are returning to normal.

We will continue to monitor the issue and provide additional updates as required.
Sep 9, 08:10 EDT
Investigating - We are investigating a sudden backup in our work queues in Chicago and Dallas. During this time, you can expect to see delayed execution in checks from those locations.

We will provide additional information as it is available.
Sep 9, 07:53 EDT
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

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