Rigor Optimization Intermittent failures

Incident Report for Rigor

Resolved

This incident has been resolved.

Posted Nov 11, 2022 - 11:39 EST

Identified

We have identified the issue and are working to get a fix out.

Posted Nov 10, 2022 - 12:25 EST

Investigating

We are still investigating this issue. It seems to be occurring on specific hosts in several regions. We have two potential workarounds:
- Retry multiple times
- Try in another location

We are continuing to investigate.

Posted Nov 09, 2022 - 11:52 EST

Identified

We are seeing an increased error rate when running Optimization snapshots. A small number of tests are affected, and recurring tests are impacted more often than snapshots initiated through the Optimization UI. We are troubleshooting the issue. We will give an update here once a fix is available.

Posted Nov 04, 2022 - 17:29 EDT

This incident affected: Rigor Optimization (Application Website (https://optimization.rigor.com), API (https://optimization-api.rigor.com)).